Safety & compliance

How Mira handles security, data, and trust. Don't see your question?

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Why should I trust AI to answer my business's phone?

Mira uses your Mangomint account's services, pricing, and availability to answer client questions, and you control which situations need a person. You can set rules for conversations that should always go to a person, like complaints or medical questions, and you can test Mira with practice calls and texts before she talks to real clients. Once live, you can read text conversations and listen to call recordings anytime.

Is my data secure with Mira?

Yes. Mira runs on Mangomint's existing security infrastructure, so your data gets the same encryption and protection standards as everything else on the platform. Mira only accesses the information needed for the conversation at hand.

Is Mira HIPAA compliant?

Yes. Mira is available to Mangomint accounts with HIPAA enabled and operates under your existing Business Associate Agreement. Call recordings and transcripts are stored and processed in a HIPAA-compliant manner, as are any subprocessors Mira uses. Note that SMS is not an encrypted channel, and Mira does not send PHI over text.

Are my client conversations used to train AI?

No. Mira does not train its own AI models on your client conversations, and our AI providers are contractually prohibited from training on your data. We use aggregated, de-identified data to improve Mira's performance. You own your data and can request deletion at any time.